Frequently Asked Questions

If you have questions, Ultimate Water has answers!

• What type of salt should I use?
• I just installed the Chlorine Genie, why is there no amperage?
• Why is there a NOW and SVC on the Hour Meter?
• Will the Chlorine Genie cause the level of water in the pool to rise?
• Can the Chlorine Genie work with an ozone or UV system?
• How do I adjust chlorine levels in the pool?
• What is the recommended amperage (amps)? What happens if set too high? Too low?
• Will the wires on the Chlorine Genie get corroded?
• What is the largest pool a Chlorine Genie can sanitize?
• Can the metal from my well water affect the Chlorine Genie?
• Do I need a backflow preventer?
• Where can I buy the proper salt?
• Where does salt go, and how is it converted into chlorine?
• When and why does water come out of the Overflow Line?
• Where can I buy replacement parts & components?
• How much salt do I add?
• How much water does the Chlorine Genie use?
• Does voltage affect Chlorine Genie amperage?
• There is a strong chlorine smell coming from the Chlorine Genie. Is this a problem?
• Why is the pool chemistry imperfect after installing a Chlorine Genie?
• Why is there build-up in the Chlorine Output line?
• What is a Flow Restrictor and how often does it need to be replaced?
• What is the difference between free chlorine, combined chlorine, and total chlorine?
• Why is the Brine Tank overflowing?
• Can the Chlorine Genie be used to adjust/balance pH?
• Does the Chlorine Genie reduce pool water hardness?
• What is the ppm of the chlorinated water dispensed by the Chlorine Genie?
• Chlorine production appears lower than my current system; can the Chlorine Genie really offset my current chlorine demand?
• I have a high chlorine demand, can multiple Chlorine Genies be installed?
• How much chlorine does the Chlorine Genie produce?
• How are Amps (amperage) adjusted on the Chlorine Genie? What are the reasons to adjust Amps?
• How do I change the time on the Time Clock?
• What is a constant, full-pressure water source?
• What is a GFCI outlet?
• How do I test for water hardness?
• How do I know if the RO Cartridge is working properly?
• How to check the Chlorine Genie salt levels
• Why is my water hazy?
• How do I turn the Chlorine Genie unit 'ON' and 'OFF'?
• What is Hard Water?
• How do I flush the Brine Tank for cleaning?
• How often do I clean the Brine Tank?